HomeHoliday Makers Guarantee & Conditions
My Out!
GUARANTEE - CONDITIONS - RESPONSIBILITIES
On this page you will find the information for:
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*for information about our insurances and cooperation with the SOS International/TravelCare alarm centre:
see Insurance and Emergency.
GUARANTEE
General
OUT! is a member of the ANVR, the branch organisation that together with the government and the consumer organisations supervises the quality of the product, services and information. This means that OUT! follows the ANVR conditions and with possible disputes OUT! follows the Travel Disputes Committee judgement. You can find information including the addresses and procedures with regard to the ANVR membership in the information below.ANVR-Internet code of practice
Our ANVR membership ensures that this website is periodically tested to ensure it adheres to the ANVR-Internet code of practice. This code of practice is your guatantee that OUT! Travel keeps you fully and correctly informed and that the steps needed to make a booking are clear. In order to retain ANVR-membership, OUT! must satisfy continuously to the code, fulfills her responsibilities with regards to products and services and ensures that they are insured with a by the ANVR designated party. In case of disputes there is the Travel Disputes Committee. The ANVR guarantees holidaymakers compensation via the Travel Disputes Committee in case a travel organisation doesn't respect the ruling of the commission.SGR-membership
Whenever you book with OUT!, your needs are met. The SGR (Foundation for Guaranteeing Travel Funds) is the organisation that ensures this for Dutch residents. That is your guarantee in the unlikely event that OUT! is unable to fulfill her obligations. Below you can find the guarantee regulations and a link to the regulations themselves. OUT! advises you to always book with a SGR-travel organisation, it doesn't cost you anything extra.Emergency Funds
If your holiday address is outside of the Netherlands, you are as a Dutch resident covered by the Emergency Funds. The Emergency funds can be very important for example if some event is not covered by regular insurance. Your obligatory contribution is Euro 2.50 (when booking holiday homes abroad for at least 150 euro (rental)). Below you can read the defination of the these guarantees and you can find the link to the offical regulations.Data Protection Act (protection of personal information/privacy)
OUT! conforms to the Data Protection Act with regards to all personal information. OUT! is registered under the number P-0020543. Through My Out! you can inspect your personal information and decide whether to receive promotional information from us or our partners. When sending sensitive personal information to OUT! you will be using the Geotrust QuickSSL-secure connection. Creditcard information will be destroyed after every use.CONDITIONS
ANVR-conditions
Our company is part of the General Dutch Group of Travel Organisations and the Union of ANVR-Travel Organisations. The Union demands strict standards for membership and promotes quality of the holidays and information about that. The holidays in this travel guide are offered under the condition that the ANVR-Travel conditions apply on all offers in this guide unless expressly stated that this is not the case. These Travel conditions are printed in the ANVR year brochure, (see the cover). The bookings agency can provide you with a copy of this brochure. The brochure also contains the ANVR-Booking conditions, the conditions of the SGR, the conditions of the Emergency Fund and other important information.Download the ANVR-Conditions as a PDF for Acrobat Reader
Download the free Adobe Reader.
De SGR-Guarantee fund
OUT! Travel is a member of the SGR. All published holidays on this website fall within the boundaries of the SGR-guarantee. The SGR-guarantee states that the consumer of these holidays is insured to get the prepaid sums back when the travel agent is not financially capable of delivering the holiday. In case there's also transport involved in the agreement and the destination is reached, then they will take care of the return-journey.Download the The SGR-Guarantee fund of www.sgr.nl as a zipfile (Word document).
Emergency funds
OUT! is a member of the Emergency Funds. All published holidays on this site fall within the boundaries of the guarantee of the Emergency Funds. This guarantee entails for you as consumer of an organised travel by us, that you:- get (a part of) your sum back in case of a calamity and we can't deliver your holiday (or not completely);
- compensation of the necessary extra costs in case we have to change the holiday or in case we have to repatriate because of a calamity.
A calamity is an abnormal happening by molest or an act of nature.
For more information you can go to Calamity Fund.
ACCOUNTABILITY
For the accountability, please go to the page: Accountability.More ANVR-information
To receive an ANVR-brochure please email OUT!: Mail OUt!.
